AquaCave

HSon

Member
Supporting
Messages
57
Reaction score
56
Location
Atlanta
I ordered the deluxe calcium reactor package from the company Aquacave and When the package arrived On 05-29-2021 (I was present when UPS delivered it) I open the box to find out 2 piece of item are missing (the Carbondoser CO2 regulator and the CO2 cylinder) . I went on their site right away to file a missing item ticket. Now on 06-01-2021 they reach back to me to handle this ticket. After going back and forth with them, they said their employees sign off on the package before sending it to me. they said they sent everything out. Now I'm in the process of disputing all the charges and trying to RMA them all the items that "DID" come in the package.
 

HSon

Member
Supporting
Messages
57
Reaction score
56
Location
Atlanta
Now over a week have pass, they still refuse to reimburse me. Guess I'll start the process of filing fraud
 

HSon

Member
Supporting
Messages
57
Reaction score
56
Location
Atlanta
Finally, they called me back after Paypal and UPS contacted them regarding my claim. They told me they'll send me the replace tomorrow.
 

ecoreefguy

Active Member
Market
Messages
310
Reaction score
188
I used Aquacave a few times. It was hit or missed. I ordered some Neptune items from them ( everyone was out of stock) assuming I would get it soon since item showed available. Took them 6 weeks to ship but charged my the moment I ordered. I like saltwater and BRS much better
 

HSon

Member
Supporting
Messages
57
Reaction score
56
Location
Atlanta
Yeah same with me, I ordered from them because the Versa pump was out of stock every where else. So I told myself since I'm ordering already, might as well order all the other parts for my calcium reactor set up too. Just my luck, I had to end up filing a claim.
 
Top