EcoSmart Live

[joseayes]

While it was using fine with my Reef link in the past and it was connected to my Vortech now I can’t use the app, Safari won’t let me access to the cloud. I’ve tried many attempts but no luck, I was using it with Safari browser, when this happened I tried Chrome and got the same. I went to the Ecotech website to try and reboot or even have access to reset password but it will still avoid me doing it.
I was using this same phone previously, iP8, both Safari and Chrome are up to date.
Deleted the app and loaded again and it will send incorrect password every time. I did research on their “Solutions center” but no luck.
Any suggestions?
Thanks in advance.

 

[joseayes]

Still requesting help here.

 

[Dylan484]

Have you tried to call them? I had a wet side go out on me and felt like I was getting the run around online. I finally just called up there and was able to get in touch with the right person to have a new wet side sent that day. I'm sure they can help with app troubleshooting.

 

[hzheng33]

the password probably saved in your iOS and that password is probably not correct.

can you try this on your phone: to to Setting, Paswords&Accounts, Website&App Password-->look up Ecosmartlive and see if that's the right password. if not click on Edit and then try again.

 

[joseayes]

Have you tried to call them? I had a wet side go out on me and felt like I was getting the run around online. I finally just called up there and was able to get in touch with the right person to have a new wet side sent that day. I'm sure they can help with app troubleshooting.

I’ll do this next. Tried to avoid them since I was thinking it would be an easy fix if someone here knew it. Thanks!

 

[joseayes]

the password probably saved in your iOS and that password is probably not correct.

can you try this on your phone: to to Setting, Paswords&Accounts, Website&App Password-->look up Ecosmartlive and see if that's the right password. if not click on Edit and then try again.

Hey Hui, I have reset the password twice then reset the reeflink to factory then on the phone I have deleted the app and remove the old one and update the password I have requested previously but again not working. I’m missing something, I believe I’d have to call them instead of request a ticket online through them. Thanks!

 

[joseayes]

It’s just funny because previously an software update on the phone everything worked perfectly and I could move the settings on vortech without issue with the app. I’ve searched on the app permissions on phone settings and nothing apparently has changed.

 

[hzheng33]

To help me understand your situation I deleted my app, reset the password but still couldn’t reproduce the issue. Good luck with everything