New Apex display problems

atmercure · Sep 22, 2015

Installed new apex and the display was initially blue and blank. Unplugged and tried again and worked fine for 5 minutes then a bunch of jumbled letters and number on the screen. Tried a couple more times but same result. Sent an email to neptune, but was wondering if anybody else has had this problem?

porpoiseaquatics · Sep 22, 2015

Sounds like a possible firmware issue. Have you tried reloading the firmware?

ghbrewer · Sep 22, 2015

What slot are you plugging the display into?

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ghbrewer · Sep 22, 2015

I want to say that the first aquabus port is the one it is supposed to go into, but not certain. Seem to remember it stating it somewhere in the manual. Could be a firmware issue, or even a faulty/buggy display.

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kenlude · Sep 22, 2015

Double check on your cable wire connection from display to the base. I have same problem last month and turn out was a bad cable wire..

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bcavalli · Sep 22, 2015

porpoiseaquatics;1052132 wrote: Sounds like a possible firmware issue. Have you tried reloading the firmware?

+1 if you haven't already tried this. Unplug your display and reboot the apex. Then plug the display module in. If that doesn't work go into your module menu and update the firmware for the module. You may need to delete it and then reinstall it.

atmercure · Sep 22, 2015

Bcavalli;1052136 said:
+1 if you haven't already tried this. Unplug your display and reboot the apex. Then plug the display module in. If that doesn't work go into your module menu and update the firmware for the module. You may need to delete it and then reinstall it.[/QUOTE

i tried the reboot but didnt change. I did unplug the display for 10 minutes and it came back fine for about a minute then back to the same problem. Where is the module menu. Im a tech idiot so probably over my head with this anyway. I also plugged the display into the first aquabus port. Thats what the picture showed. Im using the APEX fusion online to program and run it for now which i guess is ok.

atmercure · Sep 22, 2015

This is what I got
<fieldset class="gc-fieldset">
<legend> Attached files </legend>

bcavalli · Sep 22, 2015

Bcavalli;1052136 said:
atmercure;1052139 wrote:

Bcavalli;1052136 said:

+1 if you haven't already tried this. Unplug your display and reboot the apex. Then plug the display module in. If that doesn't work go into your module menu and update the firmware for the module. You may need to delete it and then reinstall it.[/QUOTE

i tried the reboot but didnt change. I did unplug the display for 10 minutes and it came back fine for about a minute then back to the same problem. Where is the module menu. Im a tech idiot so probably over my head with this anyway. I also plugged the display into the first aquabus port. Thats what the picture showed. Im using the APEX fusion online to program and run it for now which i guess is ok.

Click to expand...

If I remember correctly I don't think it really matters which port you plug it into. I would start with updating your firmware to the latest version.

- Make sure you use a hard wired connection to the Apex. If you use fusion to update them you may run into problems. A lot of users have experienced issues with a wireless update.

Here is the instructions. I copied and pasted it (way too much to type) lol

Quick-start Firmware Upgrade Guide

To update the firmware follow the following procedure:
1. Go to our website and download the firmware here.
1. http://www.neptunesystems.com/support/sw-updates/">http://www.neptunesystems.com/support/sw-updates/</a>
2. Ensure a hardwired connection between computer and router and router to Apex 1. NO Wireless
2. Disable your wireless on your computer
3. Disable any virus/firewall software on your computer
1. If you do not know how to do this, then restart your computer in "Safe Mode w/networking"
4. Open the Apex flash utility
1. For PC: Put the controller IP address in the network address line, and fill in the
other appropriate information
2. For Mac: Add a controller and fill in the appropriate information
5. Click Update firmware
1. For PC: If it does not load the firmware after failed attempt 2, then power cycle
your Apex by removing the Aquabus cable from the EB8 to the base unit.
2. For Mac: If it does not connect retrying two times, then power cycle your Apex
by removing the Aquabus cable from the EB8 to the base unit.
6. After the firmware update, then update the web pages.
Some common errors that are made in a firmware update include (from most common to least common):
1. Not having a hard wire connection between computer and router
2. Not having a hard wire connection between Apex and router
3. Not disabling virus/firewall software
4. Not running computer in safe mode w/ Networking

ghbrewer · Sep 22, 2015

Yeah, biggest thing being make sure there is absolutely no wireless connections. Make sure that wireless is turned off on your computer, your computer is wired to the router, and your apex is wired directly to the router.

rdnelson · Sep 22, 2015

Try unplug the display, then unplug the base unit. Wait five minutes, plug the base unit in, wait a couple minute and plug the display in. That resets the firmware if I remember correctly. Had to do that about a month ago.

ghbrewer · Sep 22, 2015

While I love my Apex, these are the kind of problems that drive me insane...

bcavalli · Sep 22, 2015

ghbrewer;1052168 wrote: While I love my Apex, these are the kind of problems that drive me insane...

Agreed 100%. And the fact you can't setup or change a few things via fusion. Ughhh

reefkeeper · Sep 22, 2015

From you browser type in this:

Change the IP Address and port to reflect your address and port. If your port hasn't changed its port 80.

http://192.168.1.1:4600/cgi-bin/abdump.cgi">http://192.168.1.1:4600/cgi-bin/abdump.cgi</a>

You should get something that looks like this. Make sure you see the 2nd display when you plug it in and also look to see if it's says (OK)

hwtype hwrev swrev abaddr serial # pCount gCount eCount seqErr reatt inact
000 000 000 000 0000 3728948 7 3728940 0 00000000 41
001 001 00a 000 0000 0 0 0 0 00000000 00
081 001 00a 002 71b2 29703849 29702357 1491 0 00000000 00
0a0 001 00c 003 71b2 3722640 3722629 11 0 00000000 00
0a0 001 00c 004 71b2 3713311 3713311 0 0 00000000 00
091 001 006 005 71b2 3712981 3712981 0 0 00000000 00
0a0 001 00c 006 71b2 3723795 3723795 0 0 00000000 00
023 001 00d 000 0000 0 0 0 0 00000000 00
081 001 00a 008 71b2 29703848 29703692 156 0 00000000 00
0a0 001 00c 009 71b2 3713131 3713130 1 0 00000000 00
hwtype hwrev swrev addr name
Display module 001 010(OK) 001 Disp_1
[B]Display module 001 010(OK) 002 Disp_2[/B]
EB8 module 001 012(OK) 003 EB8_3
EB8 module 001 012(OK) 004 EB8_4
PM1 module 001 006(OK) 005 PM1_5
EB8 module 001 012(OK) 006 EB8_6
VDM module 001 013(OK) 007 VDM_7
Display module 001 010(OK) 008 Disp_8
EB8 module 001 012(OK) 009 EB8_9

Post the results and I'll see if I can help you?

atmercure · Sep 22, 2015

got the update completed. still solid blue screen. no wifi involved. trying to unplug both for 5 and see what happens. thanks for all the responses. def taking the excitement out of it.

reefkeeper · Sep 22, 2015

Look carefully at the display wire. Make sure the wire isn't cut anywhere. You may want to open the cover to the display WHILE UNPLUGGED of course and make sure the connection is tight and not loose and inspect to make sure the wire or connector isn't damaged.

It appears from the image you sent that your missing dots pixels what ever you want to call it.. I would presume the dump procedure I sent will in fact show the display. Is this a NEW or Used display ?

atmercure · Sep 22, 2015

Reefkeeper;1052175 wrote: From you browser type in this:

Change the IP Address and port to reflect your address and port. If your port hasn't changed its port 80.

http://192.168.1.1:4600/cgi-bin/abdump.cgi">http://192.168.1.1:4600/cgi-bin/abdump.cgi</a>

You should get something that looks like this. Make sure you see the 2nd display when you plug it in and also look to see if it's says (OK)

hwtype hwrev swrev abaddr serial # pCount gCount eCount seqErr reatt inact
000 000 000 000 0000 3728948 7 3728940 0 00000000 41
001 001 00a 000 0000 0 0 0 0 00000000 00
081 001 00a 002 71b2 29703849 29702357 1491 0 00000000 00
0a0 001 00c 003 71b2 3722640 3722629 11 0 00000000 00
0a0 001 00c 004 71b2 3713311 3713311 0 0 00000000 00
091 001 006 005 71b2 3712981 3712981 0 0 00000000 00
0a0 001 00c 006 71b2 3723795 3723795 0 0 00000000 00
023 001 00d 000 0000 0 0 0 0 00000000 00
081 001 00a 008 71b2 29703848 29703692 156 0 00000000 00
0a0 001 00c 009 71b2 3713131 3713130 1 0 00000000 00
hwtype hwrev swrev addr name
Display module 001 010(OK) 001 Disp_1
[B]Display module 001 010(OK) 002 Disp_2[/B]
EB8 module 001 012(OK) 003 EB8_3
EB8 module 001 012(OK) 004 EB8_4
PM1 module 001 006(OK) 005 PM1_5
EB8 module 001 012(OK) 006 EB8_6
VDM module 001 013(OK) 007 VDM_7
Display module 001 010(OK) 008 Disp_8
EB8 module 001 012(OK) 009 EB8_9

Post the results and I'll see if I can help you?[/QUOTE]
whoa, not sure how to do that.

reefkeeper · Sep 22, 2015

atmercure;1052180 wrote: whoa, not sure how to do that.

What's your IP address of the APEX?

If you don't know it PM your number and I'll walk you thru the process of getting it

reefkeeper · Sep 22, 2015

I PM'd you my cell number. Call me if you would like assistance. Dave

bcavalli · Sep 22, 2015

atmercure;1052177 wrote: got the update completed. still solid blue screen. no wifi involved. trying to unplug both for 5 and see what happens. thanks for all the responses. def taking the excitement out of it.

Once you get through this part the rest is simple. Sometimes it's easier said than done.

New Apex display problems

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