I use the metal kent scrapers. I didn't know they were safe till Jenn told me, but now I love them. I don't have to work for hours after letting the sides of my tanks go for a few weeks.
Is there water in the tank? If so, follow
Rich's advice. If not 1:1 water/vinegar mixture will have it gone in no time. You can dilute the mixture more, but it takes longer to work.