Ok, so I was removing the hose from my chiller today and the nipple that the hose connects to broke off. My bad for not lubricating the hose. It just snapped off when I tried twisting the hose to break it loose. Sucks, but these things happen from time to time.
So, I decided that I would try and give customer support a call to get a replacement part. This was my fourth time having to deal with JBJ USA (Transworld Aquatics) customer service. This time turned out to be the worst experience that I have had with them yet. Previously they just had not been friendly on the phone, they messed up orders, or sent me a faulty product. I was not happy, but ended up getting what I needed in the end.
This time, when I called, the customer support rep was not friendly, like usual. I can understand that her job is probably not the most glorious job on the planet, but come on... Can't you at least pretend to be somewhat happy speaking with customers? I mean, really? Is that too much to ask for?
Anyways, putting that aside, I explained to her what my dilemma was. I told her how the nipple broke, and that I wanted to purchase whatever parts are necessary to fix the chiller. I did not bring up warranty claims or anything of the sort, I just wanted to buy my parts to fix my chiller.
She explained to me that I cannot purchase the parts necessary to fix the chiller and that I cannot send it in to get it fixed. She just kept on saying that if it broke, it cannot be fixed. She said that I would just have to buy another chiller and hung up.
Piss poor service...
I will never buy another JBJ product ever again!
So, I decided that I would try and give customer support a call to get a replacement part. This was my fourth time having to deal with JBJ USA (Transworld Aquatics) customer service. This time turned out to be the worst experience that I have had with them yet. Previously they just had not been friendly on the phone, they messed up orders, or sent me a faulty product. I was not happy, but ended up getting what I needed in the end.
This time, when I called, the customer support rep was not friendly, like usual. I can understand that her job is probably not the most glorious job on the planet, but come on... Can't you at least pretend to be somewhat happy speaking with customers? I mean, really? Is that too much to ask for?
Anyways, putting that aside, I explained to her what my dilemma was. I told her how the nipple broke, and that I wanted to purchase whatever parts are necessary to fix the chiller. I did not bring up warranty claims or anything of the sort, I just wanted to buy my parts to fix my chiller.
She explained to me that I cannot purchase the parts necessary to fix the chiller and that I cannot send it in to get it fixed. She just kept on saying that if it broke, it cannot be fixed. She said that I would just have to buy another chiller and hung up.
Piss poor service...
I will never buy another JBJ product ever again!
