Lets hear it for Hydor

[gclackum]

I purchased a Koralia 4 about 7 months ago from Aqua Buys. Well it quit working and I didn't really know how to cash in the warranty. I called Sam who responded back right away with contact info (and told me to call him back if I didn't get service from Hydor, THANKS SAM). Sent an Email expecting to have to fight about something, no reciept...etc... but let me say customer service does exist at Hydor. I got a prompt email from Frank Moore telling me to send it to them and they would take care of it. I did and they did. Had a brand new one waiting for me at home in less than a week. I'm a Hydor Fan!!

 

[darren24]

Good story to hear. I like their products as well.

 

[liverock27]

Good to hear. I am a big fan of theirs too and I am looking forward to seeing these new 12v PHs with the controller.

 

[reefknight]

I had the same instance about a month ago. A #3 had a motor just burn out, sent an email, within the hour Frank Moore sent me an email. Two weeks later I had a brand new one sitting on my door step waiting for me.

 

[george]

This is consistent with the way they treated the voltage leak problem. My replacement was prompt and with no questions asked.

 

[reefjunkee]

They have a voltage leak problem?I have a 120 with 2 4`s and have noticed on a few occasions a weak shock when putting my hands/arms in the tank.Guess next time i`ll unplug them one at a time and see if it is one of them.

 

[reefknight]

Depends on how old yours are. It was some of the originals and was corrected shortly after their release.