JennM;540052 wrote: Couple of things to try...
Pellets aren't always great to start with because it doesn't "look" much like what they'd find in the wild. Frozen foods are usually a bit more appealing. You can try adding some Garlic Guard or Entice to the foods, both have strong scents that seem to initiate a feeding response. The garlic also boosts the immune system. Entice smells like bananas, and for whatever reason, it seems to work really well too. I'd probably suggest starting with a bit of Garlic Guard and see if that helps.
Jenn