Tunze being sued for fraud

dawgface

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Tunze is being looked at for possible fraud after it was discovered they were completely inept or down right fraudulent in their advertisment on output flow rates on thier pumps. If you remember don't remember that study, thier actual output was overstated in some cases by 120%!

http://www.advancedaquarist.com/blog/law-firm-announces-investigation-on-tunze">http://www.advancedaquarist.com/blog/law-firm-announces-investigation-on-tunze</a>

Study findings from last month

[IMG]http://www.advancedaquarist.com/2011/7/aafeature_album/figure_14_pump_flowrate.jpg>http://www.advancedaquarist.com/2011/7/aafeature_album/figure_14_pump_flowrate.jpg</a>
 
I hope this does not come to pass. The law firm is also looking at Tunze North America, owned by Roger Vitko, who I know personally and is one of the nicest men you will ever meet. Tunze North America has had some of the best Customer Service I have ever received.

It would be a shame if his business association with Tunze Germany pulls him into this, if it happens at all. He did not develop the Pumps.
 
Not a lawyer, but the law firm doing this needs victims. They need Tunze Customers before they can sue, I would think. And all the Tunze pump owners that I have sen posting on the threads about this all support Tunze. I have owned 10 different Tunze pumps and I would never participate in an ambulance chasing thing like this.
 
Agree with Dave....these guys appear to be ambulance chasers. I have had Tunze pumps that have been great. Agree Roger is top shelf and one of the nicest guys you will ever meet and his service is best in the industry.
 
I hope I don't offend anyone here with this as I certainly respect your thoughts and opinions. But I don't understand how this doesnt piss everyone off. I for one do not find it acceptable for anyone to deliver half what is promised. Especially when the entire idustry outside of them was able to pin the tail on the donkey so to speak. Everyone automatically gives them a pass because they are members of the hobby or they have great customer service..... Fact of the matter is they advertised something that was grossly over inflated. Honestly 120% off! come on that's just hard for me to believe no one knew those numbers were wrong! Someone sure needs to be held accountable! In what other industry is this acceptable by your standards?
Dave, as for the guy you know, it sure is a shame that he had nothing to do with this and could be brought in to an ugly situation, but that's business. Have to becareful who you go to business with.
 
Greats products and great customer service is the Tunze experience. Not sure anyone has measured the flow rates or really cares about that if they are what others say they are. I guess we all can start suing every skimmer manufacturer who has a skimmer rated for x but supports something that is half that. Wanting sue over almost anything is one of the issues within our country. I am sure Tunze will get to tell their side of the story.

Joe
 
To think anyone was damaged by Tunze understating their output is folly. When you selected the equipment for your tank, how many of you knew the effects of 2400 GPH compared to 3400 GPH? I suspect you asked "for my size tank, should I use 2 or 3 6105s or 2 or 3 6205s" Or maybe you asked people, "how many MP10s should I use".

I never understood or counted on the GPH rating of a powerhead as it means little other than the relative strength of the pump. I researched and asked people what they were using and based my decision on that information and what I could afford, not the GPH rating....

I also just noticed that the study was funded by EcoTech... hmmm... could it be the theoretical method they used to calculate flow favors one style pump over the other? I doubt it but just sayin'... ;)
 
I too am surprised at peoples reactions. If a company advertises false data they need to be held accountable. People have been damaged due to false claims...the competition. How many people bought Tunze products over the competition because of the GPH rating? I am sure there were lots. To let them slide is opening the door to all sorts of false advertising and will have negative consequences for us all down the road.
 
jhutto;681847 wrote: Greats products and great customer service is the Tunze experience. Not sure anyone has measured the flow rates or really cares about that if they are what others say they are. I guess we all can start suing every skimmer manufacturer who has a skimmer rated for x but supports something that is half that. Wanting sue over almost anything is one of the issues within our country. I am sure Tunze will get to tell their side of the sto
Joe

Yes the Skimmer companies should be held accountable, the car that gets 12 mph instead of the advertised 24mpg and the milk manufacturer that says 0g of fat when it in reality has 10g. Then maybe some day we can rely that companies are held accountable as I am to keep the trust of friends, family and business relations. But hey maybe that's too much to ask, maybe I should swallow the pill and rest comfortably that deceit is todays norm.

Edit: Tunze BTW did tell thier side of the story, I'll link it in a sec. FYI I got a laugh out of it!

Edit: Tunze official response

Where did we get our flow numbers?

We derived our flow numbers in two ways, by a test termed a &#8220;bag test&#8221; and by theoretical calculations. The bag test is just as simple as it sounds, a collapsed bag is placed overtheend of the pump and inflated by thepump with water, thetime to fillthebag ismeasured and theflow is calculated. Thismethod has definite limitations,itplacesbackpressureon thepump,and itcannot be used on larger pumpsgiven thelimitsof bag volumeand reliabletiming.Forallpumpsa theoretical calculation is made based on propeller surface area and rotation frequency.

Our bag test results are consistent (within + or &#8211; 10% with theoretical results on the pump models 6015, 6025, 6045, 6055, 6065 and 6085. This led us to rely on theoretical numbers. The biggest pump that a bag test can be performed on is the 6105 and the inaccuracy of flow numbers on the 6105 has a different origin than 6205 and 6305 inaccuracies. The 6205 and 6305 flow numbers were only based on theoretical calculations. The 6105, when released, was near specified flow and was bag tested with a result of 90% of theoretical, however, later modifications to reduce noise relied on theoretical flow numbers and flow was lost to these modifications. On models 6205 and 6305 the fundamental issue is that the theoretical flow cannot be reached due to overly constricted intake and output. Going Forward

Over the next 6 months we will perform numerous tests aimed at improving our pumps. We believe pump volume alone does not equal effective flow, the ability to direct that flow is also important. In much the same way as the light available from a bulb means little if it cannot be properly directed into the aquarium,theflow rate at a pump is not as important if there is not sufficient flow at the corals.. We havesincepurchased two flow meters,oneuses comparablesonictechnologyand theotheruses a propeller akin to a common wind gaugeand whilewe havefound thatusing thecomparablemeter and methodology our results are the same. We have also found the propeller based meter gives divergent data, this data indicates that our more forceful targeted flow draws in current as the distance from the pump increases and that our total flow produced may be well higher than the flow of the pump itself. Use of a different methodology may very well give the opposite results, but this does not dispute the results of this study, it will only show that flow is complex and has numerous aspects which we are only beginning to understand. At this point we conclude that the study is correct for the flow produced by the actual pump itself and we will improve the pumps in a retrofittable manner, though this will take time as new parts must be designed and produced. Improvements will be based on increasing intake surface and reducing output restrictions on models 6205 and 6305 and increasing rotational speed for 6105. We would like to thank Sanjay Joshi, Bill Straka and Michael Sandford for performing this study, graciously informing us of the results and giving input on proposed solutions. We believeitisa step forward in uncovering many of the mysteries of high volume, low pressure flow which until recently was nearly impossible to quantify.
 
What happens if the test used this time is inaccurrate? the one ecotech used is not verified to be 100% accurate. You guys want to sue them as well? I think it is time for the general population to kick their own head into gear and think for their self and quit taking what everyone claims (not just Tunze) .

Edit:
DawgFace;681857 wrote: Yes the Skimmer companies should be held accountable, the car that gets 12 mph instead of the advertised 24mpg and the milk manufacturer that says 0g of fat when it in reality has 10g. Then maybe some day we can rely that companies are held accountable as I am to keep the trust of friends, family and business relations. But hey maybe that's too much to ask, maybe I should swallow the pill and rest comfortably that deceit is todays norm.

Edit: Tunze BTW did tell thier side of the story, I'll link it in a sec. FYI I got a laugh out of it!

Edit: Tunze official response

Where did we get our flow numbers?

We derived our flow numbers in two ways, by a test termed a &#8220;bag test&#8221; and by theoretical calculations. The bag test is just as simple as it sounds, a collapsed bag is placed overtheend of the pump and inflated by thepump with water, thetime to fillthebag ismeasured and theflow is calculated. Thismethod has definite limitations,itplacesbackpressureon thepump,and itcannot be used on larger pumpsgiven thelimitsof bag volumeand reliabletiming.Forallpumpsa theoretical calculation is made based on propeller surface area and rotation frequency.

Our bag test results are consistent (within + or &#8211; 10% with theoretical results on the pump models 6015, 6025, 6045, 6055, 6065 and 6085. This led us to rely on theoretical numbers. The biggest pump that a bag test can be performed on is the 6105 and the inaccuracy of flow numbers on the 6105 has a different origin than 6205 and 6305 inaccuracies. The 6205 and 6305 flow numbers were only based on theoretical calculations. The 6105, when released, was near specified flow and was bag tested with a result of 90% of theoretical, however, later modifications to reduce noise relied on theoretical flow numbers and flow was lost to these modifications. On models 6205 and 6305 the fundamental issue is that the theoretical flow cannot be reached due to overly constricted intake and output. Going Forward

Over the next 6 months we will perform numerous tests aimed at improving our pumps. We believe pump volume alone does not equal effective flow, the ability to direct that flow is also important. In much the same way as the light available from a bulb means little if it cannot be properly directed into the aquarium,theflow rate at a pump is not as important if there is not sufficient flow at the corals.. We havesincepurchased two flow meters,oneuses comparablesonictechnologyand theotheruses a propeller akin to a common wind gaugeand whilewe havefound thatusing thecomparablemeter and methodology our results are the same. We have also found the propeller based meter gives divergent data, this data indicates that our more forceful targeted flow draws in current as the distance from the pump increases and that our total flow produced may be well higher than the flow of the pump itself. Use of a different methodology may very well give the opposite results, but this does not dispute the results of this study, it will only show that flow is complex and has numerous aspects which we are only beginning to understand. At this point we conclude that the study is correct for the flow produced by the actual pump itself and we will improve the pumps in a retrofittable manner, though this will take time as new parts must be designed and produced. Improvements will be based on increasing intake surface and reducing output restrictions on models 6205 and 6305 and increasing rotational speed for 6105. We would like to thank Sanjay Joshi, Bill Straka and Michael Sandford for performing this study, graciously informing us of the results and giving input on proposed solutions. We believeitisa step forward in uncovering many of the mysteries of high volume, low pressure flow which until recently was nearly impossible to quantify.

I guess you have full confidence that the test that ecotech used is 100% accurate if not do you think they should be sued as well?
 
It wasn't ecotech testing here and Tunze agreed with the findings. Add to the fact that they are the only ones that seem unable to find coheisive findings (see the rest of the industry) I believe this test to appear most accurate. Plus I just can't grasp "theoretics" to be an accurate or acceptable here.
 
It is one of the most complicated things to measure flow accurately in a closed system - the Vortech test was taylored towards (oh wonder) Vortech pumps.
If Tunze sets up a similar test, better suited for the flow pattern of Tunzes, shall we sue EcoTech over their inaccurate statements as well?
Flow is not watts, or volts or even par where we have a meter we dip in and read the scale...
 
DawgFace;681872 wrote: It wasn't ecotech testing here and Tunze agreed with the findings. Add to the fact that they are the only ones that seem unable to find coheisive findings (see the rest of the industry) I believe this test to appear most accurate. Plus I just can't grasp "theoretics" to be an accurate or acceptable here.
Really it appeared to me that all of them were inaccurate in their advertised flow either over or under rated. What's the difference? I didn't get what I was told I was getting. Inaccuracies are inaccuracies! Let's sue them all. Brand x was too strong ! It blew the tissue off my SPS sue them!!! This is a ridiculous law suit.
No one had a problem with the flow of Tunzes before the test amazing!!
 
LilRobb;681884 wrote: It is one of the most complicated things to measure flow accurately in a closed system - the Vortech test was taylored towards (oh wonder) Vortech pumps.
If Tunze sets up a similar test, better suited for the flow pattern of Tunzes, shall we sue EcoTech over their inaccurate statements as well?
Flow is not watts, or volts or even par where we have a meter we dip in and read the scale...

I would agree with that except agian the entire industry preformed to par except Tunze. If Ecotech tailored it to thier pumps (which again Ecotech wasnt the driver in this research) then you would have everyone except ecotech failing.

And I do understand that this is a complicated test that you or I couldn't preform. However the industry seems to have figured it out..... Well except one.

Sueing over a company for over preforming, come on that's just ridiculous.
 
DawgFace;681905 wrote: I would agree with that except agian the entire industry preformed to par except Tunze. If Ecotech tailored it to thier pumps (which again Ecotech wasnt the driver in this research) then you would have everyone except ecotech failing.

And I do understand that this is a complicated test that you or I couldn't preform. However the industry seems to have figured it out..... Well except one.

Sueing over a company for over preforming, come on that's just ridiculous.
Who are you to define more than advertised flow as over performing.Why do you feel that to be the case. Are you saying that you can not have too much flow in a tank? Which is it that you base your support of the lawsuit on misrepresentation of the product or poor performance. I'm gonna assume that it is fraud since you titled the thread as such, so please tell me how is fraud any different from underrating or overrating? I agree either is ridiculous!
 
grouper therapy;681904 wrote: Really it appeared to me that all of them were inaccurate in their advertised flow either over or under rated. What's the difference? I didn't get what I was told I was getting. Inaccuracies are inaccuracies! Let's sue them all. Brand x was too strong ! It blew the tissue off my SPS sue them!!! This is a ridiculous law suit.
No one had a problem with the flow of Tunzes before the test amazing!!

Competitors had a problem.

I guess as the consumer blessfully ignorant is best!?!

At this point I think its a fair to say no one is chaging the others mind. Let me just say I've never owned Tunze and never will partly because of this. I hold people and business as well as myself accountable for there actions. I consider myself good for my word and choose friends and business partners accordingly. Although everyone makes mistakes, the severity of their error tells me its either malicious or inept on thier part. For that I will continue to take my business elsewhere.
 
I think the lawsuit is BS. Aqua Illumination fed me bold faced lies on the phone and via email about their performance. Will I sue? No. Will I tell the whole world about it? YOU BET!
Word of mouth trumps all in the end.

Oh, and I forgot to mention. DAVE! Bring back the AK toting Kermit!
 
DawgFace;681908 wrote: Competitors had a problem.

I guess as the consumer blessfully ignorant is best!?!

At this point I think its a fair to say no one is chaging the others mind. Let me just say I've never owned Tunze and never will partly because of this. I hold people and business as well as myself accountable for there actions. I consider myself good for my word and choose friends and business partners accordingly. Although everyone makes mistakes, the severity of their error tells me its either malicious or inept on thier part. For that I will continue to take my business elsewhere.
How do you think Tunze should have measured their pumps since the technology that was used now was not present then? Not trying to change your mind just trying to understand how you support the lawsuit when it is based on fraud when in fact they all were fraudulent in their advertising ? simple question really.
 
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