Here's the deal, sorry if it's a long read:
I took my tank to an LFS to have them drill it. Now the owner of this LFS has two stores, and I have been a very loyal customer at both stores for almost a year and a half. I've purchased almost all of my equipment and livestock from them, everything for initial setup and continued upkeep. We all know how much that can add up to, easily thousands of dollars for just a couple of nanos.
They told me that it would be a week or two. It would need to be picked up and taken to the guy who drills all their tanks and then brought back, say Thursday to Thursday turnaround. Sounded reasonable to me.
I waited a week and called, still not picked up. I waited two weeks and called, picked up and the guy still had it at his workshop. Okay, call me when it's ready. A month goes by, finally the owner calls me to tell me that he was sorry for the delay but he had to go out of town for some family business. I tell him that I know how it goes, and he tells me that he will have it back to me by the end of the week. Two more weeks go by and nothing. I call and they say that it isn't back yet, but it should be back in their next delivery. We are going on two months now.
I wait a week and go into the shop. It isn't there. I talk to the guys who work there; and they tell me that it was drilled the day after the owner dropped it off, and he has been waiting for the owner to pick it back up. I'm a bit PO'd to hear this. That was two weeks before the owner called me to apologize for not having it ready, and we discussed drilling and bulkhead options like it hadn't been drilled yet.
So a week later I get a call from the store manager to tell me that it will definitely be there by the end of the week. I'm cool with that. Then on the day that I'm supposed to go pick it up, he calls me back to tell me that it isn't there. The owner didn't bother to deliver it. We are at two and a half months at that point.
Another week has gone by and no word on the tank. After the first month, I was like "Uh...any time now". After the second month, I was like "Jeez! Come on already." Approaching the third month, I'm seriously into WTF? territory here.
I'm really tempted to just walk into the store and tell them that my current tank busted and they better hook me up with an AGA 65 RR right now, and they can keep my tank. I have $169 in my tank, and they sell 65RR for $179.
Or I'd like to walk in there and tell them to order me an 70G Oceanic Tech Tank at cost <u>minus</u> the cost of my tank that they can keep and resell.
I have been told that my tank is drilled and in good condition, so they can't claim that it was broken during the drilling. They don't offer any guarantee against breakage.
At the moment, I feel like a very loyal customer who has not been any trouble ever and has dropped a sizeable chunk of change into their till for quite some time that they can't be bothered with. I'm not really into pestering and demanding, and I don't think that I should have to resort to that to get something done for me. But I'm on the fence in terms of continuing to be a customer there.
What would you see as a reasonable solution to this? What would be a fair gesture on their part to show that they value my business?
I took my tank to an LFS to have them drill it. Now the owner of this LFS has two stores, and I have been a very loyal customer at both stores for almost a year and a half. I've purchased almost all of my equipment and livestock from them, everything for initial setup and continued upkeep. We all know how much that can add up to, easily thousands of dollars for just a couple of nanos.
They told me that it would be a week or two. It would need to be picked up and taken to the guy who drills all their tanks and then brought back, say Thursday to Thursday turnaround. Sounded reasonable to me.
I waited a week and called, still not picked up. I waited two weeks and called, picked up and the guy still had it at his workshop. Okay, call me when it's ready. A month goes by, finally the owner calls me to tell me that he was sorry for the delay but he had to go out of town for some family business. I tell him that I know how it goes, and he tells me that he will have it back to me by the end of the week. Two more weeks go by and nothing. I call and they say that it isn't back yet, but it should be back in their next delivery. We are going on two months now.
I wait a week and go into the shop. It isn't there. I talk to the guys who work there; and they tell me that it was drilled the day after the owner dropped it off, and he has been waiting for the owner to pick it back up. I'm a bit PO'd to hear this. That was two weeks before the owner called me to apologize for not having it ready, and we discussed drilling and bulkhead options like it hadn't been drilled yet.
So a week later I get a call from the store manager to tell me that it will definitely be there by the end of the week. I'm cool with that. Then on the day that I'm supposed to go pick it up, he calls me back to tell me that it isn't there. The owner didn't bother to deliver it. We are at two and a half months at that point.
Another week has gone by and no word on the tank. After the first month, I was like "Uh...any time now". After the second month, I was like "Jeez! Come on already." Approaching the third month, I'm seriously into WTF? territory here.
I'm really tempted to just walk into the store and tell them that my current tank busted and they better hook me up with an AGA 65 RR right now, and they can keep my tank. I have $169 in my tank, and they sell 65RR for $179.
Or I'd like to walk in there and tell them to order me an 70G Oceanic Tech Tank at cost <u>minus</u> the cost of my tank that they can keep and resell.
I have been told that my tank is drilled and in good condition, so they can't claim that it was broken during the drilling. They don't offer any guarantee against breakage.
At the moment, I feel like a very loyal customer who has not been any trouble ever and has dropped a sizeable chunk of change into their till for quite some time that they can't be bothered with. I'm not really into pestering and demanding, and I don't think that I should have to resort to that to get something done for me. But I'm on the fence in terms of continuing to be a customer there.
What would you see as a reasonable solution to this? What would be a fair gesture on their part to show that they value my business?
