FedEx delivered 600gal salt mix in yard during this monsoon

[jennm]

I worked in the courier biz for many years. You can't really determine which drivers/handlers are more careful because everybody is different.

There are some individuals who take great care, there are others that don't give a flying fig. The color of the uniform does not matter.

Jenn

 

[skriz]

Mockery;424985 wrote: How long did that pallet of salt last? Or did you by it cause you were filling up that monster of a tank you have.

It has lasted a while. I was pretty slack with water changes, so it lasted longer than it should have. This go around I have an automated system, so the water changes will be frequent & regular.

 

[ricksconnected]

do we not remember the begining of ace ventura pet detective?

 

[gmpolan]

Ordered from DFS three times (sand, pumps, etc.) and they are yet to get an order correct. Always great customer to resolve the issue but just shocked out of the three tries and they still couldnt get an order right. Regardless, ill prob still order from them at some point but just noting...

 

[dakota9]

JennM;425047 wrote: I worked in the courier biz for many years. You can't really determine which drivers/handlers are more careful because everybody is different.

There are some individuals who take great care, there are others that don't give a flying fig. The color of the uniform does not matter.

Jenn

Of late, UPS has had so many cut-backs, it just seems much worse than it used to be. We have UPS come in every day, yet we aren't on any one driver's dedicated route as our whole area is handled by anyone who might have time to copme by that day. Many times recently, they haven't gotten here until 5:30, and we close at 5pm (and aren't paid overtime for waiting).

UPS LTL is the only company I can find that services lower Mississippi (that we have an account with), but everytime I ship with them, I end up having to credit the customer as the full shipment never makes it.

 

[jennm]

We have a good friend who works as a driver for UPS (~15 years). Right now he's working every day because it's the busy season - but in recent months he's been off as often as he's been on. Not enough work to go around, so he has the option of bumping a junior driver off his route, or going home. Sometimes he bumps, sometimes he doesn't - he has seniority so it is his decision.

Of course right now it's busy season for all carriers - holiday purchases/gifts etc. and they hire extra helpers from now til the end of the year. Once the holidays are over, business drops dramatically.

LTL is a bit different of course. Have you tried Southeastern Freight Lines? They are pretty good IME...

To steer somewhat back on track... I get deliveries via UPS, FedEx, company truck and small independent courier service (Executive at this end, but it goes to another small company at its point of origin and they network with Executive)... never have any real issues, unless the freight isn't packed properly - have had a few broken light bulbs but that was a packing issue. Most shippers who pack light bulbs pack them such that short of running the package over, most abuse won't harm them.

But yeah, any driver leaving cardboard boxes in the rain is just stupid (back to the original post)... the company I used to work for (small independent local company) would have dismissed a driver for that move.

Jenn

 

[jennm]

BTW... I do have to give kudos to my own regular UPS and FedEx drivers... I live very near to my shop, and on more than one occasion, if a delivery arrived when the shop was closed, the drivers would actually bring it to my house. That impressed me, because when I worked with in that industry, there were some drivers who felt they weren't paid to think. If a package was addressed to "suite 108" and the business was in "suite 110" they wouldn't deliver it, mark it "wrong address" or "unknown" or try to charge the customer for an "extra stop", even though the correct business had a huge sign and was obvious to everyone. Common sense and logic weren't in the job description. Just thought I'd give a bit of credit where it's due

Jenn

 

[jason sartain]

gmpolan;425068 wrote: Ordered from DFS three times (sand, pumps, etc.) and they are yet to get an order correct. Always great customer to resolve the issue but just shocked out of the three tries and they still couldnt get an order right. Regardless, ill prob still order from them at some point but just noting...

For the record,we have never had a problem with DFS,just this time,we had a problem with Fed Ex.The boxes clearly stated to leave them on the back porch like they always do,and they left them in the yard when we got almost 4" of rain.Also, in the past,we have never had any problems with them either.Maybe this was just a fluke and it won't happen again.
We know the salt wasn't damaged,but DFS insisted on sending us new salt anyway.I think it has something to do with there 100% satisfaction guarantee or your money back or the fact that we order from them all the time.IDK

 

[miami dolfan]

Here's my company pitch....The Unted States Postal Service...We Deliver... Large Priority Flat Rate box...any weight , just $13.95

 

[jaandgc]

ALondon;425223 wrote: I am really surprised to hear FedEx gave you a hard time. UPS customer service is by far fails in comparision. Anytime there is a damaged delivery due to carrier fault, the shipper can file a claim and replace your package. If it were UPS the process would not be quite so easy. Don't give up on FedEx yet!

:doh:

I guess this depends on were you live. Once I sent 3 250 watt tar ballast to Cali. It was inspected, measured, and weighed here in Columbus and shipped. It fell off the radar half way to Cali and was gone for the better part of a week. When it reappeared it was one third the weight and in a different box. (only one ballast left) I went round and round with Fedex and after a month gave up the fight. Even with the proof in their own database they said nothing happened to the original package.