Thank you to everyone for your comments. I hope you all understand that we, by no means, downplay the seriousness of any reported issues with our products. Being a company who believes that true science is necessary for this hobby to grow and thrive, it is very frustrating for us to see that some folks are having negative experiences while using salinity and we seemingly cannot give you an answer as to why in some of these cases.
Being that all of you are hobbyists, I don't expect that I need to go into detail regarding how truly unpredictable and oftentimes downright difficult keeping an ocean in a box can be. I trust that you can all relate to varying degrees through your own experiences.
Here is what I can tell you for certain:
1) We use quality anhydrous ingredients in our salinity salt
2) We mix every single batch here in our facility
3) After being mixed, every batch has a sample pulled from it for testing in our lab prior to dispensing it into buckets.
4) Once those initial tests are run and it is cleared based on the results, we then dispense it into buckets.
5) The buckets then sit on the manufacturing floor until we receive verification of the parameters from an outside source.
6) A sample is overnighted to an independent chemical analysis lab where it is tested using equipment that costs hundreds of thousands of dollars.
7) Once the results from the lab are received and checked, we then print the labels including the results and the salt is released for shipment.
8) There is no other manufacturer in this industry putting this much effort and time into producing a synthetic salt.
This may or may not do much for instilling your confidence in salinity salt. I am very aware that as the manufacturer of the product, some of you may be wary of trusting that our best interest lies in providing you with the highest quality salt we know how to make. For this reason specifically, we decided to use an independent lab instead of our own.
Nonetheless, due the fragile nature of reef-keeping, something may very well go wrong with an aquarium upon making a switch in salts. Whether or not it is directly or indirectly related to the switch, I can tell you confidently that it is not something that is evident to us through the analytical processes we are employing when producing this salt.
With all of this said, we would very much appreciate it if anyone who has had a negative experience and has not already contacted us directly would do so. Esepecially the ones who have reported a crashed tank. Maybe we can isolate a common denominator.
Thanks again to everyone for your input.
Being that all of you are hobbyists, I don't expect that I need to go into detail regarding how truly unpredictable and oftentimes downright difficult keeping an ocean in a box can be. I trust that you can all relate to varying degrees through your own experiences.
Here is what I can tell you for certain:
1) We use quality anhydrous ingredients in our salinity salt
2) We mix every single batch here in our facility
3) After being mixed, every batch has a sample pulled from it for testing in our lab prior to dispensing it into buckets.
4) Once those initial tests are run and it is cleared based on the results, we then dispense it into buckets.
5) The buckets then sit on the manufacturing floor until we receive verification of the parameters from an outside source.
6) A sample is overnighted to an independent chemical analysis lab where it is tested using equipment that costs hundreds of thousands of dollars.
7) Once the results from the lab are received and checked, we then print the labels including the results and the salt is released for shipment.
8) There is no other manufacturer in this industry putting this much effort and time into producing a synthetic salt.
This may or may not do much for instilling your confidence in salinity salt. I am very aware that as the manufacturer of the product, some of you may be wary of trusting that our best interest lies in providing you with the highest quality salt we know how to make. For this reason specifically, we decided to use an independent lab instead of our own.
Nonetheless, due the fragile nature of reef-keeping, something may very well go wrong with an aquarium upon making a switch in salts. Whether or not it is directly or indirectly related to the switch, I can tell you confidently that it is not something that is evident to us through the analytical processes we are employing when producing this salt.
With all of this said, we would very much appreciate it if anyone who has had a negative experience and has not already contacted us directly would do so. Esepecially the ones who have reported a crashed tank. Maybe we can isolate a common denominator.
Thanks again to everyone for your input.
