K, here is my right up and experience with @tsmaquatics. I initially saw the weight of the package and was surprised. With only 3 fish and 4 shrimp, it weighed 45 pounds.
Then when I received the package and saw the size of the box I was even more surprised. You would think I order a big Yeti cooler or something, lol. I opened it up and it was packaged good, but more importantly, the bags in which the fish and shrimp were in were massive. @tsmaquatics apparently didn't care about the shipping cost they would have to absorb with the extra weight, they though about the safety of the fish. When it was all said and done, I dumped almost 5 gals of water in the 7 packages that were in the box. How often have we received packages, and the bags that the fish were in only had a couple of inches of water in it.
I started to pull out the bags and the first thing I noticed was the activity of the fish in the bags. Again, how often have we received fish or invertebrates and they were hudled in the corner of the bag, or swimming upside-down. These fish were clearly health and no were near as stressed as I am used to dealing with. After temp acclimating I released all the fish and invertebrates and they immediately started to swim around. The biggest surprise was my Divided Leopard wrasse. It didn't dive for the sand, it immediately started looking and feeding on pods. 2 hours later and it is still doing the same.
I said I would explain why I only received 3, and 4 wrasse and it was because of the top notch customer service of @tsmaquatics. Tsm called me personally yesterday to talk about the delivery. They do a day before shipping check on the fish, and they told me that they had discovered a injury on the Eightline Flasher wrasse that was likely old, but had healed over and it created some imperfections that would be less than a perfect wrasse. This is were I say that @tsmaquatics customer service is above any others. Most vendors would not, or couldn't care less, and would have shipped it anyway. No, they said that they would prefer not shipping a less than perfect fish and that they had some more going thru QT at this time and would be more than happy to ship it with my next order that I currently have. That tells me they care more about quality than quantity.
Here are some quick down and dirty pics of the wrasses. Trying to have them gold still is almost amusing, LOL!!!