Bottom of stand falling out.

[fishlips]

Sn4k33y3z;913991 wrote: It's only a threat if you don't follow through:shades:. Attacking them on a public forum isn't the goal. It's making other people aware of your exprience. A forum is another avenue for "giving a review" of a product or service. Any business would advocate against a "forum flame threat" as being meaningless, because they wouldn't want others to know "the rest of the story". Simply because, it costs them money!

To your last statement: Absoultly, because loyalty in this day in age is rare. Anytime I can help point someone in the right direction from them heading towards the wrong direction makes me :yay:. Remember, we as consumers are the best salesmen :yes:

If nothing comes out of all this.This is what i would of wanting.People to know that just because the aqueon stand that you bought new for your drilled tank,When the brace at the top tells you,if need to remove this to install sump,be sure to put back.And the floor starts to fall through.And the Warranty mgr tells you the funiture is not under warranty.Yes.He e- mailed me back.I hope Newbies can learn from my stupidity.Anyone else to call,besides 911 J/k.

 

[fishlips]

Heres what i came up with.I think this will be fair to fellow reefers,and fair to Aqueon ,Central Garden and Pet.Will give them a chance to make it right.If not.I will make it fair to fellow reefers to beware of these stands.Im on 3 other fourms as well."Im on this one 99% of the time cause its the best".If this would have been done before, i would have diy and not been doing this.And a gain.The purpose to help new reefers.It will be a seperate thread then this.Thanks.Hope evreyone agrees.If not.Plesse, just send me 400$ and we will forget about it.

 

[davidinga]

I'm still amazed those ****ty little pine boards can support so much weight...

Sent from my SCH-I605 using Tapatalk 4

 

[skriz]

Sn4k33y3z;913991 wrote: It's only a threat if you don't follow through:shades:. Attacking them on a public forum isn't the goal. It's making other people aware of your exprience. A forum is another avenue for "giving a review" of a product or service. Any business would advocate against a "forum flame threat" as being meaningless, because they wouldn't want others to know "the rest of the story". Simply because, it costs them money!...

You give too much credit to the forums and their impact. Central Pet is massive. A flaming them on every reef forum in the world wouldn't affect them one bit. Plus, who has time for that nonsense anyway?

 

[fishlips]

Skriz;914080 wrote: You give too much credit to the forums and their impact. Central Pet is massive. A flaming them on every reef forum in the world wouldn't affect them one bit. Plus, who has time for that nonsense anyway?

Not about CGP,You are right.The reason,really,so people will know you cant just buy a aqueon stand and slap a sump in it.I searched the forums and did not find and thing.Its all good.I have made this statement in other threads.This is not my last system.It is my last aqueon system.My next tank is 72"x36"x24"tall.:shades:

 

[sn4k33y3z]

Skriz;914080 wrote: You give too much credit to the forums and their impact. Central Pet is massive. A flaming them on every reef forum in the world wouldn't affect them one bit. Plus, who has time for that nonsense anyway?

Interesting... Cause you see, I have suspicion that even yourself has googled, read review blogs, and even pages of forum text with the sole intent to derive an answer. So to say a public forum has little impact, I'd have to respectfully disagree with your statement. Have you never changed your mind on a purchase after reading any negative reviews?!? To think that wouldn't impact sales... your wrong. Customer service departments are created for a reason.

I don't consider stating facts or an exprience in a diplomatic manner to be defined as "flaming". However, enlightening yes! Ever had that conversation with someone that couldn't handle the truth?

Time is a relative term. However, it's only nonsense if it means nothing to you... :shades:

 

[skriz]

Sn4k33y3z;914115 wrote: Interesting... Cause you see, I have suspicion that even yourself has googled, read review blogs, and even pages of forum text with the sole intent to derive an answer. So to say a public forum has little impact, I'd have to respectfully disagree with your statement. Have you never changed your mind on a purchase after reading any negative reviews?!? To think that wouldn't impact sales... your wrong. Customer service departments are created for a reason.

I don't consider stating facts or an exprience in a diplomatic manner to be defined as "flaming". However, enlightening yes! Ever had that conversation with someone that couldn't handle the truth?

Time is a relative term. However, it's only nonsense if it means nothing to you... :shades:

Truthful reviews are a good thing. Everyone can learn a lot from them. Too many negative reviews are a little bit of truth covered in a ton of hate. This isn't helpful and nobody can learn from that. When I hear of someone threatening to go on the forums and blah, blah, blah, I always think it will be a hate filled rant and it very much feels like extortion (and legally, it is; even if the complaint is valid, using the threat of a negative online review is considered extortion).

OP has done the right thing by contacting the lfs and the manufacturer and alerted them to the issue he's had and given them an opportunity to respond. Far too many people fail to do that. They never let the store/company know and they go on a rampage (which will never correct the issue). What's the goal? To get revenge and damage the company or to actually make sure this is corrected and doesn't happen again?

OP has also been extremely calm and level headed..far more than I would be in the same situation. So kudos for that Fishlips!

As far as time in concerned, some people seem to go out of there way to flame. They seem to get some sort of morbid pleasure from it; hedonistic almost. That just seems so laborious to me. And with the fear of sounding like to much like a hippie, that's a log of negative energy man!

 

[rdnelson]

Skriz;914140 wrote: Truthful reviews are a good thing. Everyone can learn a lot from them. Too many negative reviews are a little bit of truth covered in a ton of hate. This isn't helpful and nobody can learn from that. When I hear of someone threatening to go on the forums and blah, blah, blah, I always think it will be a hate filled rant and it very much feels like extortion (and legally, it is; even if the complaint is valid, using the threat of a negative online review is considered extortion).

OP has done the right thing by contacting the lfs and the manufacturer and alerted them to the issue he's had and given them an opportunity to respond. Far too many people fail to do that. They never let the store/company know and they go on a rampage (which will never correct the issue). What's the goal? To get revenge and damage the company or to actually make sure this is corrected and doesn't happen again?

OP has also been extremely calm and level headed..far more than I would be in the same situation. So kudos for that Fishlips!

As far as time in concerned, some people seem to go out of there way to flame. They seem to get some sort of morbid pleasure from it; hedonistic almost. That just seems so laborious to me. And with the fear of sounding like to much like a hippie, that's a log of negative energy man!

Are you not painting with a wide brush here? I understand many will lace the truth with exaggerations but to automatically assume that to be the case is a bit presumptuous.

You say it will do nothing because forums have little impact and then you say that a truthful review is a good thing. Not sure if that is an argument for or against.


ARC....so nerdy our President breaks bones while bowling.

 

[grouper therapy]

Skriz;914140 wrote: Truthful reviews are a good thing. <span style="color: Red">and rare</span> Everyone can learn a lot from them. Too many negative reviews are a little bit of truth covered in a ton of hate. This isn't helpful and nobody can learn from that. When I hear of someone threatening to go on the forums and blah, blah, blah, I always think it will be a hate filled rant and it very much feels like extortion (and legally, it is; even if the complaint is valid, using the threat of a negative online review is considered extortion).

OP has done the right thing by contacting the lfs and the manufacturer and alerted them to the issue he's had and given them an opportunity to respond. Far too many people fail to do that. They never let the store/company know and they go on a rampage (which will never correct the issue). What's the goal? To get revenge and damage the company or to actually make sure this is corrected and doesn't happen again?

OP has also been extremely calm and level headed..far more than I would be in the same situation. So kudos for that Fishlips! <span style="color: Red">+1</span>

As far as time in concerned, some people seem to go out of there way to flame. They seem to get some sort of morbid pleasure from it; hedonistic almost. That just seems so laborious to me. And with the fear of sounding like to much like a hippie, that's a log of negative energy man!

Agreed Raj! When expectations are met silence <span style="color: Red">usually</span> follows. When expectations are not met or even not spot on the silence is broken,regardless of the reasons.

 

[sn4k33y3z]

Agreed Rich. I also agree with groupers comment.

However, mine and your understanding of extortion differ greatly... I suppose if you were to call a company a did threaten them saying X,Y,Z or else kind of thing then yeah you may be on to something with what I deem as your exaggerated statement. Now having an experience and then sharing that experience with others is OK. In-fact, I know we ALL do it and read about it and derive an answer from it. Having knowledge and answers is what its all about (Google delivers this type of concept rather well).

"Too many negative reviews are a little bit of truth covered in a ton of hate." Question, how do you feel when your expectation of a product or service isn't met and you've given every opportunity to allow them (a company or individual) multiple chances to make good on it? I suppose the people who spent the $400 on their reserved copy of the Playstation 4 platform weren't too "happy" when they turned it on to only find out it doesn't work right out of the box... I wonder what some of those threads are looking like over there. Now here's the magic. A company (or person for that matter) has its BEST opportunity to shine when THINGS GO WRONG! Yes, I said wrong. Because now as a consumer I get to see the real ingredients that make up that company. Handle the situation right, and you'll have a customer for life that BELIEVES in you. Handle it wrong... "Flame" on LOL!

 

[rdnelson]

Sn4k33y3z;914170 wrote:

A company (or person for that matter) has its BEST opportunity to shine when THINGS GO WRONG!

I agree with this 100%. When things go wrong, I look at it as an opportunity. If I not only correct the problem but go one step further, most people will think better of you and know they can always trust you. Therefore, they will keep coming back and while they may not post it for the world to see, most will tell a friend or two about it.



ARC....so nerdy our President breaks bones while bowling.

 

[sn4k33y3z]

Spot on Rich!

 

[rdnelson]

There is another side to this in my opinion. When I accept employment with a company I agree to complete a needed function. In return, the company agrees to compensate me. So if I do what is expected of me, all I should expect is the compensation not tons of praise. A retail business should be the same. Do what is expected and your compensation is payment in full. Should I, or a business go "Above and Beyond" the company or customer may choose to reward you with extra praise but that is a "bonus" and should not be expected. Just my two cents (which just happens to be last weeks compensation).



ARC....so nerdy our President breaks bones while bowling.

 

[grouper therapy]

Sadly in most cases when a situation escalates to the point where flaming/ exposing someone is thought to be needed only half the situation is presented. In hind sight probably most of us could see where we perhaps should have handled the situation differently rendering a positive outcome. That said,I base my decision with that fact in mind.

 

[rdnelson]

grouper therapy;914179 wrote: Sadly in most cases when a situation escalates to the point where flaming/ exposing someone is thought to be needed only half the situation is presented. In hind sight probably most of us could see where we perhaps should have handled the situation differently rendering a positive outcome. That said,I base my decision with that fact in mind.

Agree that many, when upset, exaggerate the facts. However, I would suspect that had a company worked to correct the situation early on, most (key word "most") people would appreciate it and it would not get to that level. Therefore, I may not believe every word said by that individual but I sure would wonder if the company stands behind there product. Or in front of if that product is a set of brakes.



ARC....so nerdy our President breaks bones while bowling.

 

[sn4k33y3z]

ABSOULTLY- If you wanna be great! It's funny you said "above and beyond" as this is one of my companies core values. We all know a company's goal is to generate revenue. Beyond generating revenue becomes their core values. Therein lies the leadership. However, it is my belief the individual sees an oppertunity as either "job" or a "career". Depending upon that person(s) idea of what they deem as a measurable success for any given oppertunity is relative to that indivdual. Your measures of success and mine will differ.To think that David couldn't defeat Goliath, or Rome couldn't be destroyed and over ruled was a surprise for all. Especially for Goliath and the people of Rome. No company or individual is too large. In-fact the larger you are, the easier the target. Would you rather do business with large fish store that has it's nose in the air and think their crap can't stink, or the guy down the street thats just as large but can relate to where your coming from and who is willing to help you with a smile? Easy choice if you ask me JM2C.

 

[skriz]

rdnelson99;914157 wrote: Are you not painting with a wide brush here? I understand many will lace the truth with exaggerations but to automatically assume that to be the case is a bit presumptuous.

You say it will do nothing because forums have little impact and then you say that a truthful review is a good thing. Not sure if that is an argument for or against.

Not painting with a wide brush at all. I've qualified my statements. A flame is quite different than a review. When somebody threatens a company to post on all the reef forums, they're not threatening to leave an honest review; they're threatening to flame.

A truthful review is a good thing. A hate filled flame is not.

grouper therapy;914161 wrote: Agreed Raj! When expectations are met silence <span style="color: Red">usually</span> follows. When expectations are not met or even not spot on the silence is broken,regardless of the reasons.

Gasp!

Sn4k33y3z;914170 wrote: Agreed Rich. I also agree with groupers comment.

However, mine and your understanding of extortion differ greatly... I suppose if you were to call a company a did threaten them saying X,Y,Z or else kind of thing then yeah you may be on to something with what I deem as your exaggerated statement. Now having an experience and then sharing that experience with others is OK. In-fact, I know we ALL do it and read about it and derive an answer from it. Having knowledge and answers is what its all about (Google delivers this type of concept rather well).

I didn't exaggerate anything. I used your advice exactly:

Sn4k33y3z;914170 wrote: I would also make it very clear that you'll be sharing your exprience on every major public aquarium platform known to exsist. Give them a week to respond, then DO IT!

It doesn't matter if you're telling the truth or not. Once you say "resolve this or I'll do x", you have now stepped into the realm of extortion. A friend recently dealt with this with a botched real estate closing. Attorneys (for both sides) made it <u>very </u>clear.

Now, leaving a review without the prior threat is another story.

Sn4k33y3z;914170 wrote: "Too many negative reviews are a little bit of truth covered in a ton of hate." Question, how do you feel when your expectation of a product or service isn't met and you've given every opportunity to allow them (a company or individual) multiple chances to make good on it? I suppose the people who spent the $400 on their reserved copy of the Playstation 4 platform weren't too "happy" when they turned it on to only find out it doesn't work right out of the box... I wonder what some of those threads are looking like over there. Now here's the magic. A company (or person for that matter) has its BEST opportunity to shine when THINGS GO WRONG! Yes, I said wrong. Because now as a consumer I get to see the real ingredients that make up that company. Handle the situation right, and you'll have a customer for life that BELIEVES in you. Handle it wrong... "Flame" on LOL!

I actually leave a lot of online reviews and I get a lot of "helpful review" nods (yeah, that's pretty sad, I know). But, my reviews are honest. If I buy a cheap/low-end product, I acknowledge that fact and set my expectations accordingly. I don't use online reviews are a tool for revenge or spite. I use them to help sift through the products/services available. Buying decent stuff is difficult and it's good to know when good-enough is just right or when you need to buy the best. I leave a lot more positive reviews than I do negative. When a product or service is great, I let people know. Like Dave said, people are quick to leave a bad review, but rarely leave a good one.

As is the case in a lot of negative "reviews", there are details missing. People conveniently leave out important details: stand failed (customer modified), fish died (housed it with incompatible fish), coral died (tank is actually a fw tank)...I made these up for illustrative purposes.

rdnelson99;914173 wrote: I agree with this 100%. When things go wrong, I look at it as an opportunity. If I not only correct the problem but go one step further, most people will think better of you and know they can always trust you. Therefore, they will keep coming back and while they may not post it for the world to see, most will tell a friend or two about it.

You're both wrong here. It's not the "BEST" opportunity to shine, it's the ONLY one. :tongue: It's easy to be a great company when everything is going well. But only a great company will be there when things don't go well. Things happen: products fail, people fail. As a consumer, let the company know and see what they do. OP's lfs failed him. But they were there when he wanted to buy something, right? Will OP go back there knowing that he's on his own after the sale?

 

[rdnelson]

So if your child is acting up you are resorting to extortion when you tell them what discipline they can expect for those actions?

We have all agreed that all other avenues should be exhausted first (which it appears the OP has). But once that has been done, I personally see no reason NOT to use any means to tarnish the reputation of the retailer or manufacturer. If that is extortion, so be it.


ARC....so nerdy our President breaks bones while bowling.

 

[skriz]

rdnelson99;914354 wrote: So if your child is acting up you are resorting to extortion when you tell them what discipline they can expect for those actions?

We have all agreed that all other avenues should be exhausted first (which it appears the OP has). But once that has been done, I personally see no reason NOT to use any means to tarnish the reputation of the retailer or manufacturer. If that is extortion, so be it.


ARC....so nerdy our President breaks bones while bowling.

Your child is not a company that you've done business with. You can't apply parenting to a business or an adult for that matter. Don't believe me? Go ahead and talk to an adult like a child and see where that gets you.

OP has not exhausted all avenues. But I suspect there are details that are missing that may prevent further action (just a hunch).


It's not my definition. It's the law. However, I am against threatening a forum flame in order to get something. And believe what you will, but the flame is far less damaging than you'd expect. If it wasn't, then ecoaqualizer would've been out of business a decade ago.

 

[grouper therapy]

rdnelson99;914180 wrote: Agree that many, when upset, exaggerate the facts. However, I would suspect that had a company worked to correct the situation early on, most (key word "most") people would appreciate it and it would not get to that level. Therefore, I may not believe every word said by that individual but I sure would wonder if the company stands behind there product. Or in front of if that product is a set of brakes.



ARC....so nerdy our President breaks bones while bowling.

These words are actually the point I was making. All of them brings one's thinking back to speculation which is where one's thinking was before reading the flame/review. From the emotional side of the situation I suppose something was accomplished. From the logical side of the situation nothing was accomplished.
Facts interest me , emotionally charged opinions from people I don't know do not .